Predictive promoter

Predictive promoter part 1 – introducing predictive promoter scoring

This video introduces Smart Vision’s Predictive Promoter solution and shows how data science can be applied to net promoter scoring to help you gain a much deeper understanding of the factors driving your customer recommendation ratings and how you can take action to influence them influence them. Jarlath provides a brief history of the concept of net …

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Predictive promoter part 2 – building a net promoter score predictive model

In this video Jarlath shows how to automatically produce a model that predicts customer’s recommendation scores based upon transactional and operational data. We can also see how we can evaluate the model accuracy and browse its contents to uncover what are the key fields in the transactional and operational data that the model has chosen …

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Predictive promoter part 4 – text mining and conclusions

In this final part of  our predictive promoter video series, Jarlath Quinn tackles the project’s most ambitious task: mining the open-ended guest comments to uncover important insights. Here you can discover how we can use text analytics to extract a series of concepts and sentiments from customer comments in order to categorise the guests’ responses. By …

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