How Smart Vision can help housing associations
SPSS is widely adopted and trusted across the spectrum of social and affordable housing providers in the UK. At Smart Vision Europe we already work directly with a range of social housing providers including L&Q, Hyde Housing and Regenda.
A whole spectrum of social housing organisations across the UK choose to work with Smart Vision Europe because, beyond providing the best statistical and data science software, we offer real added value to help our housing clients get the very best return on their investment in analytics.
We can help you improve the quality of your tenant satisfaction surveys
For many years we have worked with numerous social housing providers to help them gain actionable insight and a real understanding of how they’re performing according to their tenants. We help our clients take this analysis to the next level by combining their primary research data (usually tenant satisfaction surveys) with operational data such as contact reports, complaint records, financial information and repairs records. Combining data sources like this provides our clients with unique visibility into both how satisfied tenants are with the housing provided, the services delivered by the provider and, crucially, what the key drivers of satisfaction or dissatisfaction actually are. Read this interview with Hyde Housing to learn more about how it combines data sources to more accurately identify the true drivers of customer satisfaction.
Tenant satisfaction measurement (TSM) is now standardised and mandated by the the Regulator of Social Housing. The Regulator has created a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. In addition to introducing revised consumer standards, this involves a set of tenant satisfaction measures (TSMs) that social housing landlords must report on. People will be able to use these measures to understand how well landlords are doing. Smart Vision Europe has considerable experience and expertise in enabling social housing landlords in precisely this type of TSM undertaking.
Download our free white paper – A guide to efficient and effective tenant satisfaction measurement
Read more about how we can help you with tenant satisfaction measurement.
Other ways in which Smart Vision housing association clients are using SPSS today.
Fraud detection
Help you to identify potential fraud and develop policies to close loop holes and weaknesses that fraudsters exploit. For example, identifying likely potential cases of tenancy succession fraud, illegal subletting and tenancy gained by deception.
Predictive arrears
Identifying clients at risk of falling into rental arrears allowing you to develop effective interventions before crisis point
Read this case study to learn how Hyde Housing uses SPSS to identify customers who are more likely to fall into rent arrears so appropriate support can be provided in advance.
Predictive maintenance
Analysing property maintenance and repairs data to that you can plan proactively and act pre-emptively to counter the root causes of dissatisfaction.
Read this case study to learn how L&Q uses SPSS to help identify where maintenance is most likely to be needed before that need becomes acute.
Why should your social housing organisation work with Smart Vision Europe?
We add value and ensure value for money in many ways that will benefit your operations beyond TSM. A whole spectrum of social housing organisations across the UK choose to work with Smart Vision Europe because, beyond providing the best statistical and data science software, we offer real added value to help our housing clients get the very best return on their investment in analytics. We will provide you with:
- Excellent advice, guidance and support to ensure that you make the right investment decision and at the most competitive prices. All delivered by our experienced, friendly, flexible and knowledgeable team.
- Unrivalled technical, and end user support to ensure that your SPSS solution is delivered and implemented quickly with minimal fuss. Once up and running our Technical Support Team are on hand to provide the support you need, when you need it.
- All our clients who invest in SPSS and our wider data science capability are granted free of charge access to the full range of our online and self paced training programmes. The online training catalogue covers the full range of SPSS, statistical and data science course.
- Access to our expert training and consulting team who can be hired to assist your analytics and data science projects beyond TSM. We work with our social housing clients flexibly, ensuring we adapt to suit your specific requirements and meet your analytical objectives.
