Text comments often contain the richest insight in a dataset, but they are also the hardest to analyse consistently at scale. Text analytics helps turn unstructured text into structured evidence by identifying themes, sentiments and patterns across sources such as surveys, support tickets, reviews and assessment remarks.
This tool enables you to move from raw free-text responses to creating usable variables and outputs for reporting, segmentation, and further statistical analysis, without having to process every comment manually.
There are multiple scenarios where the Text Categoriser can be applied:
- Customer and tenant feedback
- Client/Patient feedback
- Survey verbatims
- Product reviews and service reviews
- Support tickets and contact centre notes
Download the Watsonx.ai Text Categoriser files
We have two versions of the Watsonx.ai Text Categoriser. You can download a free trial version to test the tool out. The free trial version is limited to a maximum of 25 records per run for up to 25 separate executions. If you like the tool and find it useful then you can switch to the paid version for £199 + VAT. Select which option you’d like below.
Frequently asked questions about Watsonx.ai Text Categoriser
The SPSS Text Classifier exclusively utilises the IBM data centre in London. You can read more about the IBM Regional Availability governing its Cloud Services here:
https://www.ibm.com/docs/en/watsonx/saas?topic=services-regional-availability-features
The IBM SPSS Text Classifier uses IBM Watsonx.ai to process your verbatim responses. IBM Watsonx.ai and data processes by it, is subject to IBM’s dedicated Sovereign Control Framework. This is an important resource and offers significant assurance when considering and Data Protection Impact Assessment (DPIA). You can view details on IBM’s Sovereign Control Framework here:
https://www.ibm.com/docs/en/sovereign-core/1.1.0?topic=framework-sovereign-control-data-sovereignty
If your organisation has specific concerns and requirements, that are not satisfied by the IBM documentation for its Watsonx.ai Cloud service, we can cater to these using different engineering and deployment options (for example a locally deployed LLM option). Please contact Smart Vision Europe on [email protected] and we will arrange a time to speak with you to discuss specific details.
The pricing is based on two components:
- The presence of an eligible license of IBM SPSS Base (this is subject to its own Program License Agreement
- The pricing is then based on the number of records processed. The charge of £199.00 plus VAT covers your organisation for the processing of 10,000 records. The record counter wil activate each time a record is processed. This means that a single record processed 5 times would count as 5 records.
The Text Classifier can work within any permissible SPSS licensing structure e.g. authorised users, concurrent users, fixed term or perpetual license types.
Yes, we can help you with this by providing on demand resources to assist you on on reporting on the analyses
Yes. You can register to view a recorded webinar at this link. Scroll to the bottom of the page:
You can also register for the next live webinar at the same location.
No there are no additional costs. the fee of £199.00 plus VAT per 10,000 records covers the Watsonx.ai processing costs. If you exceed 10,000 records, a second instance of the extension will need to be purchased.
It is kept private. Data privacy and security assurances are described at FAQ 1.
If your organisation has specific concerns and requirements, that are not satisfied by the IBM documentation for its Watsonx.ai Cloud service, we can cater to these using different engineering and deployment options (for example a locally deployed LLM option). Please contact Smart Vision Europe on [email protected] and we will arrange a time to speak with you to discuss specific details.
The license is based on volumes of records processed. To follow are the licensing considerations when your organisation is using The AI Text Classifier from Smart Vision Europe.
The license is based on two components:
- The presence of an eligible license of IBM SPSS Base (this is subject to its own Program License Agreement).
The pricing is then based on the number of records processed. The charge of £199.00 plus VAT covers your organisation for the processing of 10,000 records. The record counter will activate each time a record is processed. This means that a single record processed 5 times would count as 5 records.